t&c london shoes house of spring

These are the terms and conditions which apply to your purchase of shoes and other goods ("goods") from House of Spring.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

If you have any questions about the terms and conditions, the goods or the website please email us at hello@houseofspring.co.uk

Purchasing goods

This part sets out some terms which apply to your purchase of goods from us.

Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually. On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process.

This order acknowledgement email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.

We must receive full payment of the price of the goods before we can accept any offers.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an order dispatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance.

If a product is not available we will include details of the unavailable product in the order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched. 

If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email and refund when necessary.

All prices are, unless otherwise stated, inclusive of vat and other applicable taxes.

Incorrect goods/faulty product received

We inspect all goods sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what you ordered or is in some way faulty, please contact hello@houseofspring.co.uk immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Order cancellation

Under the Consumer Contracts Regulations you have the right to cancel your order or any item purchased online from House of Spring for a full refund. If you have not yet received your order, please contact hello@houseofspring.co.uk as soon as possible to arrange a cancellation before the order is dispatched.

All order cancellations must be made in writing, quoting your order reference number, within 14 days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

Governing law and jurisdiction

By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these Terms and Conditions and shall not affect the validity or enforceability of any remaining provisions.

These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.

Ownership of rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, House of Spring.

You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or design, except for personal non-commercial use. 

Products

We did our best to ensure that the products are fairly described, the product information is correct, and the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.